Unified Multi-channel Customer Experience
Connect with customers through any channel, from phone, web, social, IM to email, and delight your customers.
View all the information that you need to know about your customers, and provide timely, efficient and personalized customer service.
Increase Productivity and Operational Efficiency
Offer 7*24 hours online service to your customers with intelligent chatbots, with built-in NLP capabilities providing in-depth conversational analysis and accurate answers to customers. Effectively reduce workload, so your service agents can focus on solving more complex cases.
Resolve Customer Issues Faster
View the status of customer cases and understand the progress throughout the entire case lifecycle, from creation, routing to assignments, ensuring fast resolution and compliance to SLA.
Improve Service Quality and Enhance Product
Evaluate the service quality of your agents using in-depth data analysis and create timely action plans, improving customer satisfaction.
Gain deep insights into customer enhancement requests, improve product functionalities and strengthen your competitive position.
All-in-one Customer Service Platform
Omni-Channel Support
Let customers use their own preferred channels, including phone, WeChat, SMS, email and more; to connect with service agents
Workbench
Easily identify individual customer profiles and provides a 360-degree view, helping agents fully understand customers’ situation
Chatbots
7*24 hours online support, provide around the clock assistance to customers using built-in knowledge base
Knowledge Base
Cutting-edge knowledge base management offers efficient context-based searching, improving service efficiency and resolution rate
Case Management
Quickly create and assign cases to the right owner and track the progress in real-time, accelerating resolution to ensure SLA compliance
Quality Inspection
All call logs and conversations will be saved as auditable records, improving service quality and customer satisfaction
Dashboard
Analyze the quality of services provided by agents with multi-dimensional data visualizations, improving productivity
WeChat Integration
Configure and manage your WeChat customer service channel. Allow customers to track their cases through self-service
