Recently, Veolia China’s waste disposal and renewable resource utilization business segment (hereinafter referred to as Veolia) has reached cooperation with the sales of enterprise level new CRM founders.Veolia will use Neocrm in the future to realize the fine development and management of projects under the business model and the digital upgrading of customer relationship management based on its domestic and foreign businesses.
(picture source: Veolia official website)
Veolia group is a benchmark enterprise in the field of global environmental protection and resource optimization management. It has a long history of more than 160 years. Its business covers five continents and has more than 179000 employees, ranking among the top 500 in the world.The group helps many cities and enterprises in the world to manage, optimize and make full use of resources, provide a series of solutions related to water, energy and materials, promote the transformation to circular economy and support the sustainable development of cities, towns and enterprises.Through three complementary business areas, Veolia group helps customers deal with thorny environmental problems and obtain new secondary resources and energy from environmental protection business, so as to create a new model of circular economy.
Since the early 1990s, Veolia has been committed to helping China improve environmental problems, taking the lead in entering China with its water services, and then its waste management and energy services have successively obtained projects in the Chinese market.Over the past 30 years, Veolia has invested and operated more than 100 projects in more than 40 cities in the mainland, Hong Kong, Macao and Taiwan.
With the continuous expansion of national policies, market-oriented operation support and enterprise business, the demand for group management and control and intelligent operation is becoming stronger and stronger. Veolia’s waste disposal and renewable resource utilization business needs a system to improve the efficiency of sales and operation and support the development of enterprise business.After a series of comprehensive investigation and research, Neocrm stands out among many international manufacturers with international product capabilities and professional implementation services.
Through this cooperation, Neocrm will help Veolia’s waste disposal and renewable resource utilization business build the whole process automation of L2C (from clue to payment collection) based on its own sales of cloud products and professional implementation services, so as to speed up the efficiency of marketing management and order tracking;Make use of the Bi ability of easy to sell, manage and analyze the potential customer files online, timely adjust the operation strategy and marketing strategy according to the intelligent data feedback, and quantitatively evaluate the implementation effect;Provide Veolia with full contact customer connection and 360 degree customer journey digital support from customer acquisition, sales transformation, after-sales service to loyalty management through double middle desk CRM (business middle desk and data middle desk).
As a leader in the global environmental protection and resource management sector, Veolia will continue to explore the “smart manufacturing” of smart environmental protection, optimize the combination of business and industry, realize the ecological transformation of high efficiency, low consumption and coordination between economy and environment, and strive to develop into a larger world-class integrated solution provider of smart environmental protection services.As the pioneer of enterprise level new CRM, Neocrm also hopes to use this cooperation to empower Veolia group to comprehensively promote the transformation of “digitization + ecology” with international products and services, continue to give full play to the leading advantages of the industry and help the global smart environmental protection industry to a new level.
